Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we accept returns within 30 days of receiving your item.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must include all original packaging, tags, and accessories.
  • Proof of purchase or order information is required.

Items returned without prior approval may not be accepted.

Return Process

To request a return, please contact our customer service team with:

  • Your order number
  • The reason for the return
  • Photos of the item (if the product is damaged or defective)

Email: service@shortplays.top

After your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.
  • The wrong item was sent.
  • The product has a manufacturing defect.

Original shipping fees are non-refundable.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos showing the issue

We will review the case and provide a replacement or refund solution.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, washed, or damaged by the customer
  • Clearance or final sale items
  • Gift cards
  • Products without original packaging

Order Cancellation

Orders can be canceled within 24 hours after purchase. Once an order has been processed or shipped, cancellation requests may not be accepted.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@coldsheep.shop
Add:407 Briarwood Dr, Jackson, MS 39206,US